Privacy Policy

How We Use Your Information

The information we collect is used to provide and maintain our services, communicate with you and manage our relationship with you or your business. Depending on the nature of your interaction with Fintrick, we may use your information to complete onboarding and verification processes, facilitate transactions, provide customer and technical support, process settlements, respond to enquiries and improve our products and services.

We may also use information to protect our platform and users from fraud, unauthorized transactions, security threats and other activities that may violate our terms or applicable laws. Where necessary, information may be used to comply with legal, regulatory, accounting or reporting requirements and to respond to lawful requests from government authorities or other competent bodies.

We may use certain information for internal analysis and service improvement. This helps us understand how our products and website are being used, identify technical issues and develop better and more reliable services.

Payment and Transaction Information

Depending on the services you use, payment and transaction information may be processed through banks, payment partners or other authorized service providers. Certain payment information may therefore be handled directly by the relevant financial institution or service provider.

Fintrick takes reasonable measures to ensure that information shared with service providers is handled appropriately and only for legitimate business or service-related purposes. However, third-party services may have their own privacy policies and terms, which we recommend reviewing where applicable.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website. Cookies may help us remember preferences, analyze website traffic, improve website functionality and identify potential security issues.

You can choose to disable or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some parts of our website.

Data Security

We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, disclosure, alteration, loss or misuse. Access to information is restricted where appropriate, and we take steps to ensure that information is handled only by people and service providers who need it for legitimate business purposes.

Although we take reasonable steps to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or through our website or services.

Retention of Information

We retain information for as long as it is reasonably necessary for the purposes for which it was collected. The period for which information is retained may depend on the nature of the information, the services provided to you and our legal, regulatory, accounting and business requirements.

Where information is no longer required, we may delete, anonymize or securely dispose of it in accordance with our internal policies and applicable laws.

Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights in relation to your personal information. These may include the right to request access to information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of information where permitted by law, or raise a concern about how your information is being handled.

If you wish to make a privacy-related request, you can contact us using the details provided below. We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to websites, applications or services operated by third parties. These websites are not controlled by Fintrick, and we are not responsible for their privacy practices or the way they collect or use information.

We recommend that you read the privacy policies of third-party websites before providing them with any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, business practices or applicable laws change. When we make changes, we will update the "Last Updated" date shown at the beginning of this policy. We encourage you to review this page periodically to stay informed about how we handle your information.