Refund Policy

Refund Policy

This Refund Policy explains the terms under which refunds may be provided for products and services offered by FINTRICK INNOVATIONS PRIVATE LIMITED ("Fintrick", "we", "our", or "us"). We believe in keeping our billing and refund process clear and straightforward, and we encourage customers to review the applicable service terms and pricing before making a payment.

General Refund Policy

Payments made to Fintrick for the use of our products, services, subscriptions, technology solutions or other paid services are generally non-refundable once the service has been activated or delivered, unless otherwise agreed in writing or required under applicable law.

Where a refund is applicable, the eligibility and amount of the refund will depend on the nature of the service, the reason for the request and the specific commercial terms agreed with the customer.

Refund Requests

If you believe that you have been charged incorrectly or that you are eligible for a refund, you may contact us with the relevant details of your payment or transaction. This may include your name or business name, registered email address, transaction reference, payment date and the reason for requesting a refund.

We will review the request and may ask for additional information or documents where necessary to understand and verify the issue. Refund requests are reviewed on a case-by-case basis and submitting a request does not automatically guarantee a refund.

Failed or Unsuccessful Transactions

Where a payment or transaction has failed but the amount has been debited from your bank account, the amount may be subject to reversal or refund through the relevant payment, banking or financial partner.

The time required for a failed transaction to be reversed may depend on the payment method, bank, payment service provider and other parties involved in processing the transaction. Fintrick cannot guarantee a specific reversal timeline where the transaction is processed through a third-party financial institution or payment provider.

If the amount has not been credited or reversed within the applicable processing period, you may contact us with the transaction details so that we can assist in reviewing the matter.

Duplicate Payments

If you have accidentally made the same payment more than once for the same service or invoice, please contact us as soon as possible. After verifying the duplicate payment, Fintrick may initiate a refund for the additional payment where appropriate.

The refund will generally be processed through the original payment method, subject to the capabilities and policies of the relevant payment provider.

Incorrect or Unauthorized Payments

If you believe that a payment has been made without your authorization or that you have been charged an incorrect amount, please notify Fintrick as soon as possible.

We may review the transaction and request additional information to verify the claim. Where appropriate, the matter may also be referred to the relevant bank, payment service provider or other financial partner for investigation.

Service-Related Refunds

In limited circumstances, Fintrick may consider a refund where a paid service could not be provided due to an issue attributable to Fintrick. Any such refund will be considered based on the nature of the service, the circumstances involved and the applicable agreement or commercial terms.

Refunds will not normally be provided for services that have already been fully delivered, activated or consumed, or where the issue has resulted from the customer's actions, incorrect information, misuse of the service, failure to meet applicable requirements or circumstances outside Fintrick's reasonable control.

Processing of Approved Refunds

Once a refund has been approved, it will generally be processed using the original payment method, wherever possible. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

Fintrick is not responsible for delays caused by banks or third-party payment providers after a refund has been successfully initiated by us.

Changes to Services or Pricing

Fintrick may update, modify, suspend or discontinue its services or pricing from time to time. Any refund resulting from such changes will be handled in accordance with the applicable service agreement, commercial terms or applicable law.

Contact Information

For any queries, concerns, or assistance regarding refunds:

  • Company Name: FINTRICK INNOVATIONS PRIVATE LIMITED
  • GST: 29AAHCF0376L1Z8
  • Email: tech@fintrickinnovations.com
  • Phone: +91 9292024432
  • Address: Shop No. 213, 2nd Floor, Spectrum Business Centre, Kulshekar, Dakshina Kannada, Mangalore, Karnataka, India, 575005